Event Center FAQs

How can I check to see if a date is available?

Please give us a call at 612.827.5555 or send us an email at [email protected]. You can also submit a request for additional information through our website.

When can we tour the space?

Tours are available by appointment only. Most tours are scheduled Tuesday-Friday between 10am-6pm. Some later evening and weekend tours may be available upon request. Please contact us to schedule a tour.

Do I need to have all my event details determined at the time of booking? What will happen after I reserve the space?

We do need to know your event date, estimated guest count, and approximate start and end times to approve your contract. You can determine other details at a later date. Our Venue Manager will be available to you by phone or email to answer any questions throughout your planning process. You can request to schedule a time to come back in to discuss additional details and plan various elements of your event at any time. We will schedule a formal planning meeting 4-6 weeks before your event to go over timelines, catering details, bar selections, and floor plans.

How many guests can FIVE accommodate?

Most of our ceremony setups can seat up to 200 guests. Our lower level bar area can accommodate up to 175 guests. Our patio, tucked on the side of our building, holds up to 25 guests. We can accommodate up to 200 people for a seated dinner or up to 375 (between both levels) for a cocktail & hors d’oeuvres style reception.

Can we have our ceremony at FIVE?

Yes! Ceremonies take place on the second floor of our building, in the same area where most clients also hold the dinner and dance. We will transform the upstairs room into the reception while guests are downstairs enjoying a cocktail hour. Our ceremony service covers the initial set up of the ceremony, tear down/transition of the furniture to prepare for the reception, a rehearsal, and access to our wedding suite.

Do you have adequate restroom facilities, elevator access, and space for a coat check?

Yes, we have 8 separate bathrooms throughout the facility. An elevator is available by the main stairwell to help guests get from one level to the other. There is also a room for a self-serve or staffed coat check.

Can we choose our own caterer? What is your food minimum?

We work with a preferred group of caterers that can accommodate a wide range of taste preferences and budgets. We do not have any food minimums and no additional fees will apply when using a caterer from our preferred list. If you decide on a caterer who does not currently have a preferred status with us, we will apply a charge to the caterer. Clients will also be charged a $2,000 outside catering fee.

I don’t want to serve any alcohol at my event, is that a possibility?

Of course! We can customize a beverage package for you that is based on non-alcoholic beverages only.

Do you have a recommended vendor list?

We maintain a list of vendors on our website that we recommend choosing from based on their past performance at events. We are confident that our vendor partners can meet all of your needs! If you’d like any suggestions, don’t hesitate to ask. You are welcome to choose from our suggestions or to book any vendor of your choice (Caterers excluded). We reserved the right to approve or deny vendors, both those who are new to our space and those who have worked here before. You will be required to submit all vendor contact information at least one month prior to your event. Feel free to contact our Event Manager with any questions regarding your vendor selections.

Do you have an outdoor space?

Yes, there is a small patio separate from the event space located on the south side of the building. It can accommodate up to 20-25 guests and includes patio furniture (tables, chairs, canopy, lights, flowers etc.). We will provide a sign to direct guests to this area.

How do I reserve the space for an event?

To book a date you must submit the completed Rental Application and Agreement along with a deposit for at least one-half of the rental fee. The second half of the rental fee, and security fee is due no later than 90 days prior to the event. The event insurance will be due no later than 15 days prior to your event. Events booked within 90 days months are required to submit the full rental fee at the time of booking. A 3% processing fee will apply to any Credit Card transactions. We accept Visa, MasterCard, Discover or checks made payable to FIVE Deco LLC.

What is your cancellation policy?

All deposits and balances paid are non-refundable.

Do you have parking?

Our parking lot contains 40 parking spots and several of the surrounding streets are non-metered. Our parking lot is available for your use after 5pm on weekdays and all day on weekends. There are also a couple of public pay lots within walking distance. Valet may also be added onto your event; typically valets will be able to park up to 60-70 cars in our lot, depending on the size of the vehicles.

Are there hotels nearby?

Yes, there are several hotels nearby. Please refer to our website and recommended vendor list to get started.

Who is my main contact and how much will they be available during my planning? Will they be there to oversee things on the night of my event?

Our Venue Manager is there every step of the way! You are welcome to call or email them throughout your planning. They will hold your finalization meeting. Our Venue Manager is on-site the day of the event starting when vendor/client access begins. Venue Manager coverage is determined by FIVE based on the event schedule and specific event details.

Are there any additional catering related fees that I should be aware of?

FIVE does not provide linens, tableware, or catering staff. Please check with your caterer to see what options they have available. Rental items for food service may be arranged through FIVE if not provided by your caterer.

Can we bring in our own beverages or hire our own bartenders?

All of our preferred catering partners also hold bar service liquor licenses. Clients are required to use one of our preferred partners for bar service.

When will my vendors have access to the space? When will I have access?

We allow a 12 hour rental of our facility for events (14 hours if you choose to have your ceremony with us!). We do require a 1 hour of breakdown for all vendors, and clients. Other than that you may use the rental time however you’d like! Guests must be out of the space by midnight, but the rental can be placed throughout the day at your preference. Additional time may be granted for a fee on a case-by-case basis, depending on our event schedule.

Do you have any requirements for the vendors that work in your facility?

We require that any vendor working on-site during your event (i.e. DJ, photographer, caterer, photo booth, etc.) provides us with a copy of their liability insurance, listing our business names as additional insured. We require that this information is obtained by all vendors at least 30 days prior to the event.