Review Us

Frequently Asked Questions

Questions we frequently get asked at FIVE!

How can I check to see if a date is available?

Please give us a call at 612.827.5555 or send us an email at events@fiveeventcenter.com. You can also submit a request for additional information through our website.

When can we tour the space?

Tours are available by appointment only. Most tours are scheduled Tuesday-Friday between 10am-6pm. Some later evening and weekend tours may be available upon request. Please contact us to schedule a tour.

How do I reserve the space for an event?

To book a date you must submit the completed Rental Application and Agreement along with a deposit for at least one half of the rental fee ($1400). The second half of the rental fee is due no later than 6 months prior to the event. The damage deposit ($500) and security fee ($200), along with any other fees will be due no later than 30 days prior to your event. Events booked within 6 months are required to submit the full rental fee at the time of booking. A 3% processing fee will apply to any Credit Card transactions. We accept Visa, MasterCard, Discover or checks made payable to 2917 Bryant Holdings, LLC.

Do I need to have all my event details determined at the time of booking? What will happen after I reserve the space?

We do need to know your event date, estimated guest count, and approximate start and end times to approve your contract. You can determine other details at a later date. Our Event Manager will be availabale to you by phone or email to answer any questions throughout your planning process. You can request to schedule a time to come back in to discuss additional details and plan various elements of your event at any time. We will schedule a formal planning meeting 4-6 weeks before your event to go over timelines, catering details, bar selections, and floor plans.

What is your cancellation policy?

All deposits and balances paid are non-refundable.

How many guests can FIVE accommodate?

Most of our ceremony setups can seat up to 225 guests. Our lower level bar area can accommodate up to 150 guests comfortably. Our patio, tucked on the side of our building, holds up to 25 guests. We can accommodate up to 225 people for a seated dinner or up to 375 (between both levels) for a cocktail & hors d’oeuvres style reception.

Do you have parking?

Our parking lot contains 40 parking spots and several of the surrounding streets are non-metered. Our parking lot is available for your use after 5pm on weekdays and all day on weekends. There are also a couple of public pay lots within walking distance. Valet may also be added onto your event; typically valets will be able to park up to 60-70 cars in our lot, depending on the size of the vehicles.

Can we have our ceremony at FIVE?

Yes! Ceremonies take place on the second floor of our building, in the same area where most clients also hold the dinner and dance. We will transform the upstairs room into the reception while guests are downstairs enjoying a cocktail hour. Our ceremony service covers the initial set up of the ceremony, tear down/transition of the furniture to prepare for the reception, a rehearsal, and access to our wedding suite.

Are there hotels nearby?

Yes, there are several hotels nearby. Please refer to our website and recommended vendor list to get started. The Midtown Sheridan provides a FREE Shuttle for FIVE Event Center. Please contact the hotel directly for specific details and rates.

Do you have adequate restroom facilities, elevator access, and space for a coat check?

Yes, we have 8 separate bathrooms throughout the facility. An elevator is available by the main stairwell to help guests get from one level to the other. There is also a room for a self-serve or staffed coat check?

Who is my main contact and how much will they be available during my planning? Will they be there to oversee things on the night of my event?

Our Event Manager is there every step of the way! You are welcome to call or email them throughout your planning. They will hold your finalization meeting to coordinate details with you and your third party vendors. Our Event Manager is on-site the day of the event starting when vendor/client access begins. Event Manager coverage is determined by FIVE based on the event schedule and specific event details.

Can we choose our own caterer? What is your food minimum?

We work with a preferred group of caterers that can accommodate a wide range of taste preferences and budgets. We do not have any food minimums and no additional fees will apply when using a caterer from our preferred list. If you decide on a caterer who does not currently have a preferred status with us, we will apply a charge to the caterer.

Are there any additional catering related fees that I should be aware of?

If a caterer chooses to cook onsite in our kitchen, rather than bring their food prepped and ready to serve, a fee will apply to use the ovens and stoves in the kitchen. FIVE does not provide linens, tableware, or catering staff. Please check with your caterer to see what options they have available. Rental items for food service may be arranged through FIVE if not provided by you caterer.

Can we bring in our own beverages or hire our own bartenders?

At FIVE we hold our own liquor license. We do require that all liquor and beer be brought in by us. We do allow the option of bringing in your own wine to an event. A corking fee applies. If you choose not to provide your own wine we can also provide that for you. FIVE will also provide bartenders for your event.

I don’t want to serve any alcohol at my event, is that a possibility?

Of course! We can customize a beverage package for you that is based on non-alcoholic beverages only.

Do you have a recommended vendor list?

We maintain a list of vendors on our website that we recommend choosing from based on their past performance at events. We are confident that our vendor partners can meet all of your needs! If you’d like any suggestions, don’t hesitate to ask. You are welcome to choose from our suggestions or to book any vendor of your choice (Caterers excluded). We reserved the right to approve or deny vendors, both those who are new to our space and those who have worked here before. You will be required to submit all vendor contact information at least one month prior to your event. Feel free to contact our Event Manager with any questions regarding your vendor selections.

Do you have any requirements for the vendors that work in your facility?

We require that any vendor working on-site during your event (i.e. DJ, photographer, caterer, photo booth, etc.) provides us with a copy of their liability insurance, listing our business names as additional insured. We require that this information is obtained by all vendors at least 30 days prior to the event.

When will my vendors have access to the space? When will I have access?

We allow a 12 hour rental of our facility for events (14 hours if you choose to have your ceremony with us!). We do require a 1 hour of breakdown for all vendors, and clients. Other than that you may use the rental time however you’d like! Guests must be out of the space by midnight, but the rental can be placed throughout the day at your preference. Additional time may be granted for a fee on a case-by-case basis, depending on our event schedule.

Do you have an outdoor space?

Yes, there is a small patio separate from the event space located on the south side of the building. It can accommodate up to 20-25 guests and includes patio furniture (tables, chairs, canopy, lights, flowers etc.). We will provide a sign to direct guests to this area.